Privacy & Cookies Notice

PackPro Fulfilment Ltd (“PackPro”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and protect your personal information when you visit our website at packprofulfilment.co.uk and use our services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Data

We collect personal information you provide to us, such as:

• Your name

• Email address

• Phone number

• Postal address (if applicable)

• Order details (if you are an end customer)

• Job application information (if you apply for a vacancy)

We also collect information about contacts at our customers for account management.

2.2 Data From Our Customers

When fulfilling orders for our customers, we receive personal data about their end customers (such as name, delivery address, and contact details) to complete delivery and service.

2.3 Automatic Data Collection

When you visit our website, some data is collected automatically, including:

• IP address

• Browser type

• Pages visited

• Cookies and similar tracking technologies

This helps us understand how our website is used and improve your experience.

3. How Your Personal Data Is Used

We use your personal data for:

• Responding to enquiries and providing information about our services

• Managing customer accounts and providing support

• Fulfilling and delivering orders on behalf of our customers

• Processing job applications

• Complying with legal obligations

We only process data necessary for these purposes.

4. Cookies and Similar Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website recognise you on return visits and provide useful features.

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for website operation and security.

• Performance Cookies: Collect information about how visitors use our website to help improve it.

• Functionality Cookies: Remember your preferences to enhance your experience.

• Marketing Cookies: Used to track visitors across websites to display relevant ads.

4.3 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Sharing Your Information

We do not sell your personal data. We may share data with:

• Our service providers who support our business operations (e.g., IT, logistics)

• Our customers when fulfilling orders and providing services

• Legal authorities if required by law

All third parties are required to protect your data and only use it for specified purposes.

We do not sell your personal data. We may share data with:

• Our service providers who support our business operations (e.g., IT, logistics)

• Our customers when fulfilling orders and providing services

• Legal authorities if required by law

All third parties are required to protect your data and only use it for specified purposes.

6. Your Rights

You have rights under data protection laws, including:

• Accessing your personal data

• Correcting inaccurate data

• Requesting deletion or restriction of processing

• Objecting to processing for marketing

• Data portability

7. Data Security and Retention

We take appropriate security measures to protect your data. We retain your personal data only as long as necessary for the purposes outlined, or to comply with legal requirements.

8. Changes to This Policy

We may update this policy occasionally. We encourage you to review it regularly. Changes take effect when posted on our website.

9. Contact Us

For questions about this policy or our data practices, please contact:

Data Protection Officer
PackPro Fulfilment Ltd
Email: dataprotection@packprofulfilment.co.uk
Address: [Insert company address]