Frequently Asked Questions.

If you have questions concerning our warehousing solutions, shipping processes, or logistical details, you can find the answers here on our Packpro FAQ page.

Where are you based?

We are based in Colchester (about 45 minutes from Felixstowe port) however we ship globally.

What is returns management, and how does PackPro handle it?

Returns management involves handling product returns efficiently. PackPro ensures a smooth returns process, inspecting returned items, updating inventory, and facilitating timely replacements or refunds.

Can I customise packing for my products?

PackPro offers customisable packing solutions to meet your specific product requirements and branding needs. This includes tailored packaging for both B2B bulk orders and B2C individual customer shipments.

Is PackPro suitable for businesses of all sizes?

Yes, PackPro caters to businesses of all sizes. Whether you’re a small startup or a large enterprise, our flexible and scalable services can be tailored to suit your unique needs.

What geographical regions does PackPro serve?

PackPro provides services across various geographical regions. Our logistics network allows us to efficiently handle shipments both nationally and internationally.

How does PackPro handle damaged or defective items in the inventory?

In the event of damaged or defective items, PackPro has processes in place to identify and manage such cases. We work closely with clients to handle returns, replacements, or refunds in a timely manner. Check out our Returns Management page for more information.

Can I get a customised service package that combines multiple services offered by PackPro?

Absolutely, Packpro understands that businesses have unique needs. We offer customisable service packages that can combine pick and pack, warehousing, shipping, inventory management, and returns management to suit your specific requirements.

What are your prices?

Our pricing for 3PL pick and pack fulfilment services is designed to be competitive and transparent, providing cost-effective solutions for ecommerce sellers. Check out our price page for more information.

What marketplaces are you integrated with?

Our platform integrates with a wide range of popular marketplace shopping carts, such as Magento, BigCommerce, WooCommerce, and Shopify. For more information, check out our Market Integrations.

What courier services do you offer?

Our WMS can integrate with dozens of couriers, the most popular being Royal Mail, DPD, Parcelforce & UPS. We have accounts which can be utilised but if you already have an account then we can integrate this into our system. For more information check out our Carrier Integrations.

Do you ship to Amazon FBA?

Yes! Selling products on Amazon opens up a vast marketplace with a global reach, allowing businesses to tap into a large customer base and maximise their online sales potential. For more information check out our Amazon FBA page.

How often does the WMS update?

We update our WMS system every 15 minutes. This means you can monitor your orders 24/7 with real time updates.

How quick can an account be set up?

At Packpro, we work efficiently to ensure the best services. Your account will be set up in 24 hours. For more details, contact us.

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Customers who switch to us save an average of 30% on their fulfilment costs.