Selling on Amazon often involves choosing between two main fulfilment methods: Fulfilled by Amazon (FBA) and Fulfilled by Merchant (FBM). Each of these models plays a crucial role in determining how your products are stored, shipped, and managed on Amazon’s platform. Understanding the differences in the FBA vs FBM models, and what each entails, is essential for determining the best fit for your business. In this blog, we’ll break down the key aspects of both FBA and FBM to help you make an informed decision based on your specific needs, goals, and fulfilment preferences.
What is FBM?
Fulfilled by Merchant (FBM) is a fulfilment model where the seller is responsible for storing, packing, and shipping products. This can be done either independently or through a third-party logistics (3PL) provider. With FBM, you have complete control over the fulfilment process, but this also means taking on more responsibility. For businesses in Essex looking for local fulfilment solutions, a 3PL provider can be an excellent choice.
FBM Meaning
The core of FBM is about independence and control. By choosing FBM, you’re not tied to Amazon’s fulfilment centres. This flexibility allows you to manage logistics, shipping timelines, and even customer service according to your own preferences. It’s a model that gives you more control over how your business operates, particularly beneficial for sellers using a 3PL Essex provider.
What is Amazon FBA?
Fulfilled by Amazon (FBA) is a service where sellers send their inventory to Amazon’s fulfilment centres. Amazon then handles the storage, picking, packing, shipping, customer service, and returns for your products. This can significantly streamline eCommerce fulfilment processes for those who opt for it.
Focus on Growth
Choosing FBA allows you to concentrate on other critical aspects of your business, such as marketing, product development, and customer engagement, rather than getting held down by the logistics of storage and fulfilment. With Amazon handling the warehousing, packing, and shipping, you can dedicate more time and resources to scaling your business and enhancing your product offerings.
When to Choose FBM:
Control Over Fulfilment: If you prefer to oversee every aspect of the fulfilment process, including inventory management and customer interactions, handling fulfilment yourself or using a 3PL can provide direct control and ensure everything aligns with your business standard.
Custom or Large Products: Managing fulfilment directly is often better for larger or custom items that might not fit well within FBA’s fee structure or standardised processes.
Packaging and Branding: If maintaining specific packaging and branding is crucial, managing fulfilment yourself lets you control how your products are presented and ensure they align with your brand’s identity.
Avoiding Fees: As we mentioned earlier, handling fulfilment yourself or through a 3PL can help you avoid Amazon’s long-term storage fees and seasonal surcharges that apply to products stored in FBA warehouses.
3PL Partnership: Using a 3PL provider can offer a middle ground, letting you delegate fulfilment while keeping operational control and benefiting from the 3PL’s expertise and infrastructure, especially from a local fulfilment centre.
Pros and Cons of Fulfilled by Amazon (FBA)
When considering Fulfilment by Amazon for your business, it’s important to weigh both the benefits and drawbacks to determine if it aligns with your goals.
Benefits:
Prime Eligibility: By using FBA, your products become eligible for Amazon Prime, giving you access to a vast customer base and the appeal of fast shipping.
Reduced Burden: Amazon takes care of key operational tasks like storage, packing, shipping, customer service, and handling returns, significantly reducing your workload.
Increased Visibility: Products fulfilled by Amazon often receive better placement in search results, which can lead to higher visibility and more potential buyers.
Efficient Returns: Amazon’s returns process is usually straightforward, improving customer satisfaction.
Drawbacks:
Fees: As we’ve already discussed, FBA comes with various fees, including storage and fulfilment charges, which can impact your profit margins.
Less Control: With FBA, you have limited control over how your inventory is handled, packaged, and how customer service issues are addressed.
Storage Costs: Long-term storage fees can add up if your inventory doesn’t move quickly, potentially affecting your overall profitability.
Pros and Cons of Fulfilled by Merchant (FBM)
Benefits:
Complete Control: You maintain full control over all aspects of fulfilment, including inventory management, packaging, shipping, and customer service.
Cost Efficiency: You might find lower fulfilment costs, particularly for oversized or slower-moving items.
Customisation: You have the freedom to offer personalised packaging and branding that aligns with your business’s unique identity.
No Long-Term Fees: Unlike FBA, by using FBM you can avoid Amazon’s storage fees and seasonal surcharges associated with FBA.
Drawbacks:
Increased Responsibility: You’ll take on the greater responsibility of managing inventory, shipping, and customer service on your own. However, with the help of a 3PL provider, you can delegate many of these tasks. A 3PL can handle warehousing, packing, and shipping, allowing you to focus on other aspects of your business while still maintaining some control over the fulfilment process.
Visibility Limitations: Products fulfilled by you may not be eligible for Amazon Prime and might receive less visibility compared to FBA products.
Logistics Complexity: Managing logistics and returns can be more complex without the support of a 3PL partner, requiring careful planning and organisation.
How Can PackPro Help with FBA and FBM?
At PackPro Fulfilment, we offer comprehensive third-party logistics services to support both FBA and FBM sellers in Essex and beyond. For FBA sellers, we assist with preparing and shipping inventory to Amazon’s fulfilment centres, ensuring compliance with Amazon’s requirements to avoid delays. We also manage inventory replenishment to keep your stock levels optimal.
For FBM sellers, PackPro handles the entire order fulfilment process, including picking, packing, and shipping, ensuring timely delivery to your customers. Our real-time inventory management system helps you track stock levels and receive alerts for low inventory. Additionally, we manage returns efficiently by processing items, issuing refunds or exchanges, and inspecting products for restocking or disposal.
Partnering with PackPro allows you to focus on expanding your business while we take care of the logistical details. Our expertise in both fulfilment models ensures you receive the support needed to enhance your operations and customer satisfaction. As a leading local fulfilment centre, we are committed to providing the best eCommerce service Essex has to offer.
