These Terms and Conditions ("Terms") govern the provision of fulfilment and third-party logistics services by PackPro Fulfilment Ltd ("PackPro", "we", "us") to clients ("Client", "you"). By entering into a service agreement with PackPro or using our services, you agree to be bound by these Terms.
PackPro provides third-party logistics services including goods-in receiving, warehousing, order pick and pack, dispatch via third-party couriers, and returns handling ("Services") as described in your service agreement or as agreed in writing. We reserve the right to modify or discontinue Services upon reasonable notice.
The Client is responsible for: providing accurate product information, dimensions, and handling requirements; ensuring all products comply with applicable UK regulations and are safe for storage, handling, and dispatch; providing adequate packaging specifications and materials; maintaining sufficient stock to fulfil orders; and settling invoices within the agreed payment terms.
PackPro will take reasonable care of Client goods stored at our facility. Our liability for loss or damage to stored goods is limited to the lesser of (a) the replacement cost of the goods or (b) £100 per incident, unless a higher limit is agreed in writing and additional insurance is arranged. The Client is strongly advised to maintain appropriate goods-in-transit and storage insurance at their own cost.
Services are charged at the rates set out in the Client's service agreement or as published on our website, subject to periodic review with 30 days' notice of any changes. Invoices are issued monthly and are due for payment within 14 days of the invoice date. PackPro reserves the right to suspend Services where invoices remain unpaid beyond 30 days.
PackPro will not store or dispatch: prohibited or controlled substances; goods requiring specialist temperature-controlled facilities (unless specifically agreed); counterfeit goods; goods subject to sanctions; or goods that are illegal to store or sell in the UK. The Client warrants that all goods tendered for fulfilment comply with this requirement.
Either party may terminate the service agreement by giving 30 days' written notice. PackPro may terminate immediately where the Client materially breaches these Terms, becomes insolvent, or tenders prohibited goods. On termination, the Client must arrange collection of all stored goods within 14 days; storage charges continue to accrue until goods are collected.
PackPro's total liability to the Client in respect of all claims arising out of or in connection with these Terms shall not exceed the total fees paid by the Client in the three months preceding the claim. PackPro shall not be liable for indirect, consequential, or loss of profit claims.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
PackPro Fulfilment Ltd — Company registered in England and Wales. Last updated: January 2025