Frequently Asked Questions
If you have questions concerning our warehousing solutions, shipping processes, or logistical details, you can find the answers here on our PackPro FAQ page.
About PackPro
We are based in Colchester (about 45 minutes from Felixstowe port) however we ship globally.
Yes, PackPro caters to businesses of all sizes. Whether you’re a small startup or a large enterprise, our flexible and scalable services can be tailored to suit your unique needs.
PackPro provides fulfilment services across a wide range of geographical regions. Within the UK, we offer nationwide coverage, ensuring fast and reliable delivery to your customers wherever they are. Through our network of trusted courier partners, we also handle international shipping, helping businesses reach customers across Europe and beyond.
Our team manages the entire process — from picking and packing to coordinating customs and documentation — so whether you’re selling locally or expanding globally, PackPro makes it simple to get your products where they need to be, on time and without hassle.
At PackPro, we plan ahead for busy periods like Black Friday, Christmas, and seasonal sales. Our warehouse operations are built to scale, with flexible staffing and advanced order management systems that can handle sudden surges in demand. We also integrate directly with your sales channels, so as order volumes increase, our team can process, pick, and ship quickly without delays — keeping your customers happy even during the busiest times.
Yes — we’re equipped to manage both B2B and B2C fulfilment simultaneously. Whether you’re shipping bulk orders to retailers or individual parcels directly to customers, our systems are set up to handle different order types efficiently. We can also manage varying packaging requirements, courier preferences, and delivery schedules, ensuring each order reaches its destination on time.
Absolutely. If your business offers subscription boxes or recurring product deliveries, PackPro can manage the entire process. We’ll pick, pack, and ship your subscription orders on schedule, ensuring a smooth and reliable experience for your customers. Our system can also handle variations in product bundles, seasonal items, and custom packaging — making it easy to keep your subscription model running without hassle.
Amazon FBA, FBM & SFP
We handle the entire process of preparing your products for Amazon FBA, ensuring everything meets Amazon’s strict requirements. This includes receiving your stock, inspecting it, applying the correct barcodes, and packaging items according to Amazon’s guidelines. Once ready, we arrange shipments directly to Amazon fulfilment centres, saving you time and reducing the risk of costly compliance errors.
Yes, PackPro can manage Seller Fulfilled Prime (SFP) orders. We’re set up to meet Amazon’s strict delivery performance standards, ensuring same-day processing, fast dispatch, and reliable tracking updates. If you want to offer Prime delivery speeds without relying on Amazon’s fulfilment centres, we make it possible to keep full control of your inventory while still giving your customers a premium experience.
With PackPro, you maintain full control over your stock, branding, and customer experience — something that’s limited when using Amazon FBA. We offer:
Flexible storage options without long-term commitments.
More control over packaging to align with your brand.
Integration with multiple sales channels, not just Amazon.
Competitive shipping rates and courier flexibility.
For many FBM sellers,
Yes, we take care of all Amazon labelling and packaging requirements for you. Our team ensures every item is correctly barcoded, packaged, and prepared according to Amazon’s FBA and FBM guidelines. This helps avoid delays, compliance issues, or unexpected fees, so your stock arrives at Amazon fulfilment centres ready to be processed without any problems.
Integrations
Our platform integrates with a wide range of popular marketplace shopping carts, such as eBay, Amazon, WooCommerce, and Shopify. For more information, check out our Market Integrations.
Most integrations can be set up and running within just a few minutes. Our team will connect your chosen sales channels, marketplaces, or platforms to our system, ensuring everything syncs correctly from the start. We work closely with you during onboarding to minimise downtime, so your orders and inventory are fully connected and ready to go as quickly as possible.
Yes — once your platforms are integrated, all orders sync automatically with our system in real time. As soon as an order is picked, packed, and shipped, we send tracking details directly back to your sales channel. This means your customers receive instant updates without any manual input on your side, helping you provide a smooth and efficient experienc
Absolutely. PackPro integrates with over 160 platforms, including Amazon, Shopify, eBay, WooCommerce, and many more. If you sell across multiple marketplaces or manage several online stores, we centralise your fulfilment operations into one system. This ensures stock levels, orders, and tracking details stay consistent across every channel — saving you time and reducing errors.
Returns & Reverse Logistics
In the event of damaged or defective items, PackPro has processes in place to identify and manage such cases. We work closely with clients to handle returns, replacements, or refunds in a timely manner. Check out our Returns Management page for more information.
Yes, we handle the entire returns process for you. When a product is returned to our warehouse, our team inspects it to assess its condition. If it’s suitable for resale, we restock it back into your inventory and update your stock levels in real time. If an item is damaged or unsellable, we follow your chosen process — whether that’s disposal, repackaging, or returning it to you.
Shipping & Couriers
Yes — PackPro offers next-day delivery across most of the UK through our integrated network of trusted couriers. We provide same-day dispatch for all orders received before our daily cut-off time, ensuring your parcels are on their way as quickly as possible. Tracking details are sent as soon as the order ships, so both you and your customers can follow the delivery in real time.
Absolutely. If you have preferred courier accounts or negotiated rates, we can integrate them into our system and ship using your chosen providers. Alternatively, you can take advantage of PackPro’s pre-negotiated courier rates, giving you flexibility to choose whichever option works best for your business.
Yes, we offer international fulfilment and can ship orders worldwide. Our system integrates with couriers who specialise in international deliveries, and we assist with customs documentation to make the process as smooth as possible. Whether you’re sending a single parcel overseas or managing large volumes, PackPro ensures orders are dispatched quickly and handled correctly to avoid unnecessary delays.
We follow strict packing standards to make sure every order reaches your customers in perfect condition. Our team uses high-quality packaging materials, applies the correct protective measures for fragile items, and ensures each parcel meets courier and marketplace guidelines. If your products require custom packaging or branded materials, we can manage that too — helping you deliver a professional unboxing experience.
Costs & Contracts
No — we don’t believe in hidden costs. PackPro offers transparent 3PL pricing with no unexpected fees. All costs are clearly outlined upfront, so you’ll always know exactly what you’re paying for, whether it’s storage, picking, packing, or shipping.
Yes, we offer flexible contract options to suit your business needs. Whether you need short-term support during peak seasons or a long-term fulfilment partnership, we can create a plan that works for you. You’re not tied into a lengthy commitment — the only thing we ask for is a three-month notice period if you decide to leave.
The quickest way to get an accurate cost estimate is to request a quote from our team. We’ll review your order volumes, storage requirements, packaging preferences, and courier needs to provide a clear breakdown of costs. This ensures you have a complete picture of your fulfilment expenses before you commit.
Support & Customer Experience
Yes — every PackPro client is assigned a dedicated account manager. Your account manager will be your main point of contact, helping with onboarding, answering questions, and ensuring your fulfilment runs smoothly.
Once your platforms are integrated with PackPro, you can track every order in real time through our system. As soon as an order is dispatched, tracking information is automatically updated and shared with both you and your customers, keeping everyone informed every step of the way.
If there’s an issue with an order, our team investigates quickly to find a resolution. While we don’t directly handle customer complaints on your behalf, we provide all the information you need — including tracking details, fulfilment updates, and return options — so you can respond to your customers confidently and effectively.
“We’re more than just a warehouse—we’re a fulfilment partner you can rely on. Our team delivers reliable, efficient, and transparent service to help your business grow with confidence.“
Matthew Stephens
Managing Director at PackPro Fulfilment
UK’s No.1 choice for eCommerce Order Fulfilment. Smart & Affordable Fulfilment solutions for growing brands in UK, USA and EU. 3PL that works for you!
Quick Links
Information
Switch to PackPro & Save!
Customers who switch to us save an average of 30% on their fulfilment costs.
-
+44 1206 645008 - hello@packprofulfilment.co.uk
- Unit 2 Lions Barn , Langham Road, Colchester, Essex, CO4 5HY
UK’s No.1 choice for eCommerce Order Fulfilment. Smart & Affordable Fulfilment solutions for growing brands in UK, USA and EU. 3PL that works for you!
Quick Links
Information
Switch to PackPro & Save!
Customers who switch to us save an average of 30% on their fulfilment costs.
-
+44 1206 645008 - hello@packprofulfilment.co.uk
- Unit 2 Lions Barn , Langham Road, Colchester, Essex, CO4 5HY